Care Home in Rochford, Essex

My name is Paul Jiggens and I am the Home Manager at Broomhills. I started at Broomhills when I was just 16 years old as a domestic, and I quickly moved into care. The second I stepped through the doors, I knew this was where my career was going to grow.

I progressed to Care Team Leader and then went on to become Deputy Manager at Kathryn Court. Every step of my journey has helped shape me into the manager I am today, giving me the experience and understanding of what it truly takes to provide high-quality care.

I strongly believe in person-centred care. For me, that means really knowing each resident as an individual their life story, their routines, their likes and dislikes, and what makes them feel comfortable and happy. No two people are the same, so their care should never be the same. It’s about making sure each person feels heard, valued, and involved in decisions about their own care.

Dignity and respect are at the heart of everything I do. I make sure our residents are always treated with kindness, patience, and compassion. Supporting someone in the later years of their life is a privilege, and I never lose sight of how important that responsibility is.

I love to have a laugh, and when my residents have the biggest smiles on their faces, it reminds me what this job is all about. My residents are my whole priority. My goal is to make sure they feel safe, comfortable, and truly at home during the later years of their lives.