My mum came to Waterfield House (dementia unit) directly from hospital in October after suffering a fall at her previous care home. Katie was incredibly helpful with the move and eased any concerns I had from the very beginning. The rooms are beautiful, spacious, and homely, with en-suite facilities. The staff are genuinely kind, have a real understanding of how to communicate with residents living with dementia, and provide excellent care. My mum has settled in really well, which gives me great peace of mind. I only wish we had found Waterfield House sooner.

After suffering a stroke and spending 7 weeks in hospital my 92-year-old father came to reside at Waterfield House. Unfortunately his stay was to be far shorter than we had anticipated, however, for the short period of his stay he was always treated with kindness, courtesy and compassion. The carers were unfailingly helpful and considerate to Dad's needs. Had Dad been more able I'm sure he would have enjoyed and participated in the various activities on offer, my sister and I were impressed with the activity team who always seemed to be organising something for the residents.

Both my parents are residents in a flat in Waterfield House. They both have complex needs. They are extremely well looked after, carers are kind, supportive and helpful. Their flat and Waterfield House are kept clean on a daily basis and the garden is always looked after and is an appealing place to sit on warm days. Activities are inclusive and well run with residents enjoying them. Senior staff and managers are informed, always approachable and put themselves out to liaise with relatives and residents.